Ores is an energy provider in Wallonia. They collaborate with various stakeholders such as technicians, professionals, partners, managers, and administrators. Their tasks involve collecting client requests, structuring and assigning work within the organisation, distributing equipment, and documenting efforts. Our objective is to help them transition from Excel files to user-friendly applications, specifically designed to meet their needs.

Methodology

We introduced with an internal ambassador the design thinking methodlogy, we defined an approach that was applied to a pilot project and subsequently adapted to fit all other subsequent projects.

Approach

Given the field’s complexity, we started with field studies for each application to understand major difficulties. Internally, we ensured clear communication with all client-side stakeholders. We facilitaded all parties, using their insights to prioritize and redefine business requirements.

We draft design solutions in co-creation with key stakeholders and the development team to gauge technical and business feasibility.

Upon defining the main features, we created a prototype for user testing. This helped us test the user’s mental model and our design’s weakest assumptions and consequentially to design a robust application and justify design decisions.

Starting from branding guidelines, we designed digital assets and a component library, this file has been a key resource, reused and expanded in each project.

We organised figma tutorial for the development team, we organise the handover in multiple session and quality control to follow closly the production of the application.

We have designed:

Application	Description
Mes relevés	A responsive website to manage invoices.
Mes formulaires	A responsive website to access the appropriate forms and necessary resources.
Mes missions	A responsive website to handle tasks and appointments.
Mes prestations	A responsive website to record efforts, request vacations, and validate efforts.
Mon matériel	A responsive website to record online and remote pickups of materials.
Digital assets	From branding guidelines to apply to multiple digital products.

What I learned from this project:

👉🏼 Acquiring knowledge in the domain of energy distribution and resource management was a requirement to correctly understand the client’s request.

👉🏼 Managing frequent turnover within the team, onboarding new designers, and ensuring the team shares the same practices, quality standards, and information.

👉🏼 Introducing smoothly and in little predictable steps the design thinking methodology in a traditional company with a consolidated workflow and a hierarchical structure.